Senior Treatment Coordinator & Dental Office Admin

POSITION: Senior Treatment Coordinator & Dental Office Admin HOURS: Full time (30-35 hrs/week) in-person LOCATION: Kitsilano / Vancouver, BC INTRODUCTION Smile Back Dental is a small dental practice in the heart of Kitsilano. We live by our hashtag #spreadlovesmileback. We believe that a smile makes a positive difference in everyone’s life. By that we mean regular cleanings and teaching patients what good oral hygiene is all about! Our atmosphere is casual with our resident ‘therapy’ dog helping anxious patients when needed. However, professional service is our top priority. We greet every patient by name, clearly communicate their next steps, and sprinkle a little humour into the day whenever we can. We are early risers! Our day begins at 6:45am and ends at 4pm with slightly shorter days on Monday and Friday when we close at 3pm. We are searching for someone with a combination of experience that requires working dental reception as well as the main treatment liaison. This means owning the full-cycle patient experience! Interested in joining our small and friendly team? KEY QUALIFICATIONS • Minimum 7 years of dental reception experience in Canada at a busy general practice. • Proficient knowledge of the BC General Practitioner Fee Guide and Tracker 12 Software. • Strong understanding and experience with BC dental insurance, including assignment and non-assignment claims, pre-authorizations, predeterminations, coordination of benefits, and patient financial arrangements. • Thorough knowledge of all general procedures offered in dental offices including filings, crowns, bridges, implants, extractions, bone grafting, Invisalign® and emergency treatments. • Extensive experience in providing accurate treatment plans and estimates, explaining insurance coverage to patients. • Excellent organizational and time management skills with the ability to prioritize multiple tasks throughout the day. • Exceptional attention to detail with a commitment to accuracy in scheduling, documentation, insurance processing, and financial transactions. • Direct experience in an assignment office and handling direct insurance reimbursement paperwork and follow up. • Excellent communication skills with patients, doctors, hygienists, assistants, specialists, and laboratories. • Ability to work independently while collaborating effectively with the rest of the team. • Positive, professional, and patient-focused attitude The successful candidate is someone who: • Needs very limited onboarding with TRACKER software and day-to-day procedures as it pertains to a dental office environment • Owns their tasks and responsibilities with minimum supervision. • Follows through on daily tasks to completion. • Notices the small details that others may overlook. • Proactive and committed to a positive patient journey from appointment booking to follow up visits. • Not shy about asking questions! We want to make sure you feel confident in learning our processes. • Actively seeks and incorporates constructive feedback to continuously improve patient care and workplace effectiveness. SKILLS & EXPERIENCE NEEDED • 5 years dental office reception • Minimum 2 years in a managerial role or managing treatment coordination • Working knowledge of Dental practice management software; TRACKER 12 • 3 years direct experience with assignment office processes including reviewing dental insurance, sending pre-d, understanding breakdowns, dual insurance coverage, creating treatment plans on the go. • Working knowledge of codes used in dental offices that are used daily (er spec, scaling/rpl, xrays etc) • Experience navigating the ebbs and flows of a busy dental practice and supporting teammates. • Strong conflict resolution skills and the ability to think independently • Detail oriented • Punctual and on time • Excellent communications skills in English, both written and spoken • Canadian citizens or Permanent Residents only. ------ Pay: $37.00-$45.00 per hour *Depending on experience. Expected hours: 30.0 – 35.0 per week Benefits: • Company events • Dental benefits • 4% vacation as per Employment Standards • Language training provided Applicants - please email info@drirenamota.ca and include a short cover letter and your full resume. In the subject line please include the title of the position you are applying for; “Senior Treatment Coordinator & Dental Office Admin” We thank all candidates for their interest. Please note that only those selected for a pre-screening or interview will be contacted.